Answers before and after your request.

Most requests start moving right away after payment or partner approval.

Many are delivered quickly. If an account, payment, or delivery issue needs attention, it may take up to 24 hours to resolve.

We will send you a status link so you can follow the request, and we will email you when your files are ready.

You need an email address, a service tier, and at least one target role.

A current resume is optional. Job descriptions, details about your responsibilities, and specific examples of your work will help us build a stronger package.

No. The currently available direct and partner-supported service is limited to people age 18 or older. Blacklight does not currently activate K–12 or under-18 programs.

A future teen program would require separate product, privacy, contract, and legal review before participant intake could open.

Yes. You can upload your current resume as .doc or .docx.

Uploading is optional, but it gives us more of your real experience to work with and can make the final resume stronger.

Choose a tier based on the number of roles you want to target and the amount of application support you need.

Starter: $5.00 for up to 2 targets. It is best for a focused search in one career lane.

Premium: $10.00 for up to 3 targets. It is best for comparing a few related roles with more application support.

Executive: $20.00 for up to 5 targets. It is best for senior positioning, a career pivot, or a broader search strategy.

Yes. Each resume uses a clean, readable structure designed to work well with applicant tracking systems.

Every version is checked and refined before delivery. Higher tiers add more supporting materials without making the resume itself crowded or difficult to scan.

Yes. Before you pay and submit the request, you can change your tier, add or remove target roles within the tier limit, and review everything one more time.

If an eligible system failure prevents us from delivering your paid request, you will receive a full refund.

The same applies if the finished package does not meet Blacklight's quality standard. If the files are still usable, you can download them and the refund will still be issued. If a final check finds a problem that prevents delivery, the files will be withheld and the payment refunded.

For partner-funded requests, the participant is not charged. The covered request is removed from the organization's plan or event billing.

The guarantee covers the quality and integrity of the resume package Blacklight delivers. If a file is missing or corrupted, contains incorrect contact information, or has another factual processing problem, contact support so we can review it.

The guarantee does not promise interviews, job offers, compensation, or another employment outcome. A new target role, later career changes, or a different style direction would require a new request.

When you request deletion, we first verify your identity and review the request scope, any active legal holds, and records that may need separate retention. There is usually a 3-day buffer, and we send a notice before eligible deletion work begins.

The workflow removes or minimizes eligible generated files, uploads, and request-linked personal information. Limited records may remain where needed for billing, disputes, security, legal holds, accountability, or restore protection. Service-provider records may follow separate retention requirements.

If you choose to receive follow-up emails, we may check in a few days after delivery and again a few weeks later.

You can tell us whether you used the resume and whether it helped. Every feedback email includes an unsubscribe option.

Your secure status link is the easiest way to follow the request after submission.

You can check progress, see delivery updates, and resend the delivery email if you need it again. If you chose to receive follow-up, those messages will also connect you back to the request.

The self-service resend uses the email address already associated with the request. It does not let someone substitute a different recipient.

If the stored address is wrong or no longer available, contact Blacklight support so the identity and request can be reviewed through the protected support path.

We use your information to create and deliver your resume package, provide request support, and operate the status and delivery experience.

We do not use it to build third-party advertising profiles. If you choose to participate in product-improvement feedback, anonymized outcome information may be used to help improve resume quality.

Blacklight records activity needed to operate and improve the service, such as page visits, selected actions, checkout progress, request updates, delivery events, support activity, and feedback preferences.

This information helps us find broken steps and confirm that requests are reaching people successfully. It is not used to create a third-party advertising profile.

The core service does not require third-party advertising trackers.

Optional site analytics stay within Blacklight's data flow and respect browser settings such as Do Not Track.

Uploads, generated files, support records, and other request information each have their own retention period. Some information is automatically removed, minimized, or redacted as part of normal system maintenance.

You can also submit a deletion request for a specific person or request. That begins the scheduled deletion process, but information is also reduced through Blacklight's regular retention practices.

Partners can use a Blacklight-hosted intake page, place the intake on their own website, or use both options.

Each intake follows the organization's approved service tiers, access rules, and billing setup so participants receive the correct experience.

After approval, the partner receives portal access and begins onboarding.

The organization can confirm support contacts, launch details, website setup, and staff access in one place. This keeps the decisions visible and gives everyone a clear path to launch.

Choose Special event / sponsored program for a job fair, resume day, workshop, campus event, workforce program, or another time-limited program. Expected resume usage helps us plan the right capacity.

Depending on the event, the accepted quote may use a prepaid fixed block or flexible capacity with a reservation fee, minimum commitment, approved reserve, and spending ceiling. We also confirm the access dates, participant-data settings, reporting needs, invoice contact, and written acceptance before hosted access, billing approval, or an event workspace is activated.

At minimum, we need a program owner, a billing contact, and a public support destination if participants will use a public intake.

Larger organizations may also need location setup, staff-access decisions, and a trust or procurement review before launch.

Your organization handles program-specific questions such as eligibility, event details, and local instructions.

Blacklight handles technical problems, delivery issues, output-quality concerns, and privacy or trust questions. Before launch, we help make those support paths clear so participants know where to go.

Yes. We ask each partner to name someone who can make setup decisions and coordinate participant communication.

Blacklight manages the platform and resume workflow. Your program owner manages the details that are specific to your organization.

You can add this later during a trial. Before a public intake launches, we need a support email or webpage where participants can ask program-specific questions.

Use the hosted page for the fastest launch or when adding the intake to your website would be difficult.

Use the embed when you want participants to complete the intake inside your existing website. Both options follow the same partner settings, so the best choice depends on the experience you want to provide.

Partners do not use the individual customer checkout. Billing is managed through the organization's account, with payment method, invoice contact, terms, and any purchase-order requirements handled during setup.

The organization's approved tiers and capacity are also confirmed before participants begin submitting requests.

Partner billing is managed at the organization level rather than through public checkout. The account keeps the invoice contact, payment terms, purchase-order details when needed, and current billing status together.

For recurring service, an organization administrator can stop requests when included capacity is reached, approve a specific additional amount for the current month, or set a monthly overage limit. The billing page shows the maximum quantity and estimated maximum bill before anything is confirmed. Special events are quoted and reconciled separately.

Choose someone who is responsible for invoices and billing decisions. Larger organizations may also want a separate administrative or procurement contact.

Keeping those contacts current helps billing questions and procurement reviews reach the right people.

A partner can stop renewal, and service will remain available through the end of the current paid term.

Unless the agreement says otherwise, cancellation does not shorten the active billing period or create a partial-term refund.

No. Cancellation normally stops a future renewal while the current paid or invoiced term and existing obligations remain. Account closure disables service access and partner-facing operations. A data-deletion request is a separate reviewed process.

Billing, contract, audit, dispute, security, legal-hold, tax, collections, and other required business records may follow longer retention rules even after service data is minimized or deleted.

What someone can see depends on their assigned role, location, and event access. Organization administrators, location managers, and participant-support staff may see the request details needed for their work. Reporting-only users see program totals instead of participant records.

Special events use aggregate-only organizer reporting by default. Funding an event does not give a sponsor access to attendee names, contact information, resumes, request logs, the partner portal, or recruiting rights. The portal also does not display the full text of a generated resume simply because a request exists.

Portal access starts with a work email approved by the organization.

Staff confirm an email code or sign-in link and complete verification with a compatible authenticator app. If an email has not been approved yet, the person can submit an access request for an organization administrator to review.

Use the protected recovery or Blacklight support path for the same approved work email. Recovery and direct authenticator reset are separate reviewed actions, revoke existing sessions, and require a new sign-in and authenticator enrollment.

A recovery, reset, new billing-role grant, or material account-identity change temporarily blocks new overage authorization for 24 hours. Restoring the account hard stop remains available during that cooldown.

Partner reporting focuses on program totals such as requests, deliveries, people helped, turnaround, support volume, launch readiness, and overall quality patterns. Each report is limited to the organization or locations the user is allowed to view.

Applicant names, resume files, and open-ended target details are not included in aggregate reporting. Blacklight's internal costs, interventions, cross-partner information, and diagnostic records also remain outside the partner workspace.

Organization administrators manage the full account, including billing and staff access. Location managers work within their assigned locations. Participant-support staff help with participant requests inside their approved scope. Reporting-only users see program totals without participant names, contact information, request logs, or support records.

Funding an event does not automatically give a sponsor a portal role.

Yes. Some staff can be limited to specific locations while organization administrators retain account-wide access.

This keeps each team focused on the participants and requests it is responsible for.

SSO can be considered for organizations that require centralized identity management. It is not required to begin using Blacklight, and we can review the need as part of a larger rollout.

Blacklight creates each hosted link or embed token for a specific partner program and, when applicable, a specific location. The current scoped link is reused by default so routine setup does not unexpectedly break a published URL.

Links can have expiration dates or usage limits and can be revoked. Replacing a token is a separately confirmed action that creates the replacement before revoking the prior link. A token works only with the organization and scope it was created for.

No. Each partner arrangement has agreed service tiers, capacity, access roles, and billing controls.

We confirm those limits before launch so the organization knows what is included and what happens when additional capacity is needed.

Start with the Trust Center and trust packet.

If your institution needs additional information, submit a formal trust follow-up. That gives us the details needed to provide the right documents or respond to your review requirements.

We start with the Trust Center and trust packet. If your institution needs more, submit a formal trust follow-up.

We can then share the appropriate materials, request your institution's standard questionnaire, or continue the review based on your organization's requirements.

Launch readiness is a server-derived check of the program owner, participant support destination, delivery mode, any required embed origin, any required location scope, service region, and intended audience. A hosted link cannot be created until all seven checks pass.

After setup, an authorized partner opens and explicitly confirms the participant-facing page. That confirmation is tied to the active campaign and current configuration. A material configuration change clears the verified state until the public page is checked again.